Delivery policy
1. Overview
At Defensive Dad, we are committed to delivering your orders in a timely and efficient manner. This Delivery Policy outlines how we handle shipping, delivery times, and related information. Please review the details below.
2. Shipping Locations
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Domestic Shipping: We offer shipping to all locations within [Your Country].
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International Shipping: We currently offer international shipping to select countries. Please note that international shipping rates and delivery times may vary based on your location.
3. Processing
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Time Order Processing: All orders are processed within 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
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Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in your order, we will contact you via email or phone.
4. Shipping Rates and Delivery
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Estimates Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout. The rates are based on the weight, dimensions, and destination of the items.
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Delivery Estimates: Estimated delivery times will be provided at checkout based on your location and the shipping method chosen. Please note that delivery times are estimates and not guaranteed.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
6. Delivery Issues
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Incorrect Addresses: Please ensure that you provide the correct shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
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Lost or Damaged Packages: If your order is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
7. Customs, Duties, and Taxes (for International Orders)
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Customs Fees: Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Defensive Dads is not responsible for these charges; they are your responsibility as the customer.
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Delays Due to Customs: Please be aware that international shipments may be delayed due to customs processing in your country. We have no control over these delays and cannot predict their duration.
8. Special Delivery Instructions
If you have any special delivery instructions, please include them at checkout or contact us as soon as possible after placing your order. We will do our best to accommodate your request.
9. Contact Us
If you have any questions about our delivery policy, shipping rates, or need assistance with your order, please contact us at:
Defensive Dad